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#1
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I'm losing faith in Subaru!
After a long year of transmissions not working properly and over $10,000.00 in repairs, I am finally getting mad. I have tried to hold my cool to this point but NOT anymore. I am on the fourth tranny in 10 months and this one too, is acting up. I want it fixed so I bring it to the dealership. They do find the problem ( a very audible and felt "thunk" of the rear wheels when the front wheels loose traction.) They have the area district rep. from Subaru test the car also. Yes he hears the sound too. But according to the rep. an SVX runs that way and there is no problem at this time with the transmission! WHAT??? How the hell do you figure the rear wheels jerking so hard when they engage it feels like the front wheels are in first gear and the rear go into first and about remove you from the road! What happend to active safety? Or is it now active accident occurence? So I called 1-800-SUBARU-3... The customer service lady tells me the area rep here is apparently the sole proprietor of Fugi Heavy Industries, because he has no superior at all and no other person in the company has more superiority than him. I am pissed by this time. Not to mention the fact that the security system worked geat when the car was dropped off. Now a 3 hr. charge must be paid by me to repair the malfunction that they caused? What? It goes on and on but I just need to vent and see if anyone knows a "big" person that works for Subaru? Any help would be appreciated and/also any search words for a fix it myself digram of the security system could help!
-G |
#2
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Sorry, I don't know anybody you could talk to, but I hope that they settle this for you. Keep working on them - your car is clearly not working correctly and they need to fix it.
Try to keep your cool. I know that your situation is terribly frustrating, but don't get emotional about it. Getting angry won't get you anywhere with them. Here's what I would do. Visit the sales people. Test drive another Subaru model from about the same year as yours and compare it to your SVX. Make sure it's an AWD auto model. I guarantee that if that car is working correctly, it won't act like yours. Make an appointment with the service manager and show him the difference between the two cars. I wish you the best of luck, and please keep us informed.
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#3
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I found what I was looking for about the security system!
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#4
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What you could do is shop for a new model and have them give you a trade-in appraisal. When they tell you how much ask them why it's so low. If they say it's because the transmission's faulty... bang!, you've got 'em by the short ones.
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ASE Certified Master Automotive Technician w/L1. ASE Certified Master Medium/Heavy Truck Technician. Certified EVT (Emergency Vehicle Technician) |
#5
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Quote:
OOoOoO...Beav you're mean. (I love it!) G, Also consider threatening with the usual, Better Business Bureau, local TV station consumer advocate and the like. Good luck. I know how frustrating this can be. Randy (The things we do for our cars) ii |
#6
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SVX'n,
I think you bought the car used. However, check into your state's lemon laws. You may have to speak to a lawyer. Good Luck.
__________________
Larry III & The Beautiful Naviguesser '19 Tungsten Pearl Outback 3.6R Ltd...."AISHA" '08 Harvest Gold Outback 3.0L. L. L. Bean...."AIJOU" '07 Gray Diamond Pearl Outback XT Ltd..."AH SO" '05 White Pearl & Silver BAJA Turbo..."AH HA" '97 Bordeaux Pearl SVX LSi..."SUBYDOO" '94 White Pearl SVX LSi..."PEARLY" '92 White Pearl SVX LSL w/touring pkg..."SVXY" '92 Teal SVX LSL w/touring pkg..."ALCYONE" '96 Polo Green LSi ... "MIDORI" '00 Black Dodge VIPER RT-10... "VINNIE" Engineers do it with precision. English teachers are novel lovers. Home: larrysingeriii@comcast.net SVX FEVER, CATCH IT AT A MEET NEAR YOU !! |
#7
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i know some people that have 5 year warr on their tranny's. i don't know if you do or not, but might want to check into it.
if you don't...i would go there and stand in front and tell every person that comes there how this ppl do business. i would call the better business bureau. i would right editorial to all the local newspapers. i would call the local news station and tell them. heck...you might wanna even call Montell and get it on his show... Kelli the last one was a joke...but there are plenty of ways of getting your point across. tell some of your friends to go down there and ask about some things and then...when the meeting is almost over and this company thinks they are getting somewhere...have your friends say..."hey wait...isn't this the place where.........you guys pull.........never mind..." goodluck
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Previous owner of the Princess Pearlie "Dimples" as of 8/6/03 1992 LS-L Pearl 124k "Yeah, that thingy!" owner of the new 1992 LS-L Pearl "Susie" I am a pessimistic optimistic. I think the worst is going to happen, that way when it does, i don't feel as bad, but if the best happens, i am twice as happy. |
#8
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What about getting an opinion from another subaru dealer?
Mike |
#9
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Like when my parents bought their 87 GL10 brand new and the dealership couldn't fix the leaky sunroof after 4times. They rote (insert dealer name hear)SUBARU SUCKS, across the back window of the car and parked out in front of the place.
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92 SVX #772 140k 6speed, ECU Tune stage II, Koni/Ground control, 3,270lbs. 91 Legacy Turbo 5spd. FMIC, crappy stock turbo, ACT clutch. 78 BRAT (New toy) (Soon to be EJ22T powered) 90 240 SX. RB25 powered!! DRIFT!!!111!!! (GF's car) To many cars to spend time on teh web! |
#10
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Not to side with thr rep but that is an AWD thing. They should help you fix it though. Friend of mine had a problem with his audi doing same thing. the tranny moving is causing the rear difs to lock. try eurothane(?) mounts. is there a drive train stabalizer. that could help. it id for him.
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#11
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Guys thanks for the words of support, but the problem isn't the dealership. It is SOA, who is not willing to fix the problem. The dealership has been very nice and gone beyond the usual... I have very hostile feelings to SOA at the moment and had hopped someone here might know someone that is in a high posistion with Subaru.
But thanks for all the support... -G |
#12
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Here is my questions on the situation...
1) Is the car under warranty? (extended subaru or original Subaru) if the answer is "No" then SOA has absolutely ZERO to do with your problem. When you get a car repaired at a dealership, that is out of warranty it is the same as getting it repaired at any other registered repair shop in your state. It's between the owner of the repair shop (in this case the subaru dealership) and the owner of the car (you) 2) I'd have a 2nd diagnosis by a different subie dealer, if they tell you the same thing then, perhaps they are correct, if they say there is something wrong, then you have a leg to stand on. -mike |
#13
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The transmissions are covered by the SOA parts warranty that covers their tranny and labor for two years from the date of installtion. Every tranny they put in starts a new 2 years too. So in essence it is a SOA warranty. The dealer only gets paid if the maunfacture says to replace it.
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#14
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i wonder how this panned out....
__________________
svx: the most effective diet (distant memory) mr2: diet on the diet (on the chopping blocks) urs4: looks stale, but good performance... hoping this one will last.... but too bad it didn't mrspyder: gotta have a drop top in cali... always looking for a reliable 5spd svx... |
#15
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sounds like the tranny mount to me. Mine does it all the time. Well sort of. I drive mine hard and race it at the track. Needless to say I wipe out a mount every 16-24 months. Two years ago I took the motor mounts out as well. THAT was expensive. I am working with a eurathane (sp) company that makes performance aftermarket parts. Working on getting engine and tranny mounts in a solid eurathane(sp) mold. Will keep ya posted if interested.
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-- Chris Founder/Administrator SVX World Network ECU Tune (stage 1), PWR (prototype aluminum radiator) Amateur Radio - General Class - K7SVX #1 92 Teal LSl 246k (Dedicated SVX Race Car, now with 4.44 speed) #2 92 Teal LSl 125k (Retired, car rescued from a field of weeds) 2007 Impreza 2.5i Special Edition, Obsidian Black Pearl (Daily driver) 2001 Dodge Ram 2500 quad cab, Cummins turbo diesel 4x4 (race car & RV hauler) 1985 Honda VF500 Interceptor (fair weather fun commuter) Going on 11 years of NHRA bracket racing NHRA Div 6 Car/Driver # T654 (site being rebuilt, new name is www.teamsvxracing.com) 2000 1st Place Club Challenge Series 2002 3rd Place Season Track Champion, Import Racing (Firebird Raceway) 2003 4th Place Season Track Champion, Import Racing (Firebird Raceway) 2003 1st Place NW Regional Import Shootout (July 5th) 2004 1st Place Club Challenge #1 (Firebird Raceway) 2004 1st Place NHRA "King of the Track" race 2004 NHRA Gold Cup 2nd place season win 2004 Import/Sport Compact 3rd place season win 2004 Division 6 Summit/ET NHRA Race of Champions finalist competitor (Mission, BC) 2007 1st Place Import Survival #3 2007 1st Place Track Champion Import Summer Jam (Wild Street Class) 2007 1st Place Import Survival #5 2008 Club season 1st place win, Club Champion 2008 2nd Place Season Import Final. 2008 Division 6 Summit/ET NHRA Import Finals (Woodburn, Or) 2009 2nd Place Import Summer Jam (Wild Street Class) 2010 1st Place Club race #2 - 1st place Sport Compact race #1 & #2 |
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