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  #1  
Old 04-11-2010, 07:23 PM
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DDM Tuning (Apexcone HID's)

So I wont get into why I canceled my PREVIOUS order, but I foolishly tried again for 2 pairs of their Raptor HID kits..... with "2-3 day shipping" its 3 weeks later, I called them a week n a half ago and they said no we cant refund them they have been sent out. I get an email 5 days ago that they finally sent them out THAT DAY. There goes their refund excuse.....Ok, whatever gimme my lights. They havent shown up, from the next state, in 5 days (+2 weeks) with supposed 2-3 day shipping. I click on the tracking number, it shows the package for the tracking number they gave me was delivered to Northridge, CA. WTH??!

Now I get to call them tomorrow AGAIN and find out why the package was delivered there (their site lists my correct address), gee maybe they wont give me a refund even now.... since they already been sent out and all.....

Avoid, this is the 2nd time I got the runaround, the guys there are rude and dishonest about shipping time, stock, refunds, anything. I have 5 different separate emails from them, all on different days, saying my order was shipped out that day. So after 3 weeks of something that was supposedly IN STOCK shipped "2-3 days" here I still wait.
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New?? Find the downloadable SVX Online Service Manual Here
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Last edited by svxcess; 07-10-2018 at 10:11 AM.
  #2  
Old 04-11-2010, 08:11 PM
92 SVX 92 SVX is offline
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Re: DDM Tuning (Apexcone HID's)

Wow that is terrible, I have ordered from them multiple times and have never had a problem. I think the longest I waited was a friday order that shipped out tuesday morning I received no later then 5 business days after ordering.
  #3  
Old 04-12-2010, 11:58 AM
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Re: DDM Tuning (Apexcone HID's)

Finally got ahold of someone there (after 17 1/2 min hold), lo and behold my order had indeed shipped to Northridge.... even though my correct address was listed on their site. So 3 weeks later no lights..... refunded my money though, sans interest. This is almost the EXACT same thing they did before..... minus the ship to the wrong address thing. They are NOT honest about stock or shipping time.
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"A person convinced against their will, is of the same opinion still"

New?? Find the downloadable SVX Online Service Manual Here
RECOMMENDED READING for newer SVX owners Here some cool info if not fully accurate.
  #4  
Old 04-13-2010, 03:02 AM
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Re: DDM Tuning (Apexcone HID's)

I am having a prob with 1stsubaruparts also. This is the first time I buy from them, ordered on the 3rd of April, "On Order" status up until now.

A couple of days after my order I asked them about ballpark time, they said they should ship them on thursday (last week). I emailed them on friday, no answer. Again on monday (yesterday morning), no answer... is this normal?
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  #5  
Old 04-13-2010, 03:15 AM
1986nate 1986nate is offline
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Re: DDM Tuning (Apexcone HID's)

Quote:
Originally Posted by SilverSpear View Post
I am having a prob with 1stsubaruparts also. This is the first time I buy from them, ordered on the 3rd of April, "On Order" status up until now.

A couple of days after my order I asked them about ballpark time, they said they should ship them on thursday (last week). I emailed them on friday, no answer. Again on monday (yesterday morning), no answer... is this normal?
Danny, I have so far only used 1stsubaruparts.com when I have made parts orders other than small things from the local dealership. I have had nothing but great experiences with them on all 3 occasions that I have dealt with them. I am wondering if its due to the fact that it is international shipping. Just curious.
  #6  
Old 04-13-2010, 06:17 AM
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Re: DDM Tuning (Apexcone HID's)

Quote:
Originally Posted by 1986nate View Post
Danny, I have so far only used 1stsubaruparts.com when I have made parts orders other than small things from the local dealership. I have had nothing but great experiences with them on all 3 occasions that I have dealt with them. I am wondering if its due to the fact that it is international shipping. Just curious.
Not international Nate, rather local to Bobby's in MA.
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1994 Silver SVX in hybernation, awaiting for the monsterous awakening (Lebanon)
1967 Mercedes-Benz 250SL Euro Specs, Hard/Softtop, White/Red. Under Complete Restoration
2013 Mercedes-Benz SL350 Euro Specs, White/Red. Mint... Another step into SL Collection.
  #7  
Old 04-13-2010, 06:44 AM
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Re: DDM Tuning (Apexcone HID's)

I've never had a problem getting HID's shipped from SVXfiles or getting Subaru parts shipped from Liberty.
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  #8  
Old 04-13-2010, 08:30 AM
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Re: DDM Tuning (Apexcone HID's)

Quote:
Originally Posted by Hocrest View Post
I've never had a problem getting HID's shipped from SVXfiles or getting Subaru parts shipped from Liberty.
Thanks Dave.
But LavaLux Dave's last shipment is stuck now in customs for about four months now and who knows when or if he will get them.


BTW, Tom Millican is the most patient man on earth!
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  #9  
Old 04-16-2010, 08:12 PM
SVXMAN2001 SVXMAN2001 is offline
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Re: DDM Tuning (Apexcone HID's)

subaruparts.com is notorious for unacceptably long shipping times, I waited over three weeks on one order. I only use subaruparts for the schematics and part numbers now and buy parts exclusively from Liberty Subaru in NJ. Every order (and there have been many over the years) has been received within 3 days of payment.
  #10  
Old 04-16-2010, 09:03 PM
Lookin4SVX Lookin4SVX is offline
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Re: DDM Tuning (Apexcone HID's)

I ordered parts from Subaruparts.com on 3/17.
I received them on 4/7.
3 weeks is a long wait while losing oil from the valve cover gaskets all over my driveway...got to be 30 oil spots now. Lost over 3/4 a quart in 3 weeks in small drips from both sides of my engine.

Also ordered from 1stsubaruparts.com
Ordered on 3/17
Arrived on 3/26
I figured this was normal...

Who is Liberty Subaru in NJ? They ship?
  #11  
Old 04-16-2010, 09:59 PM
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Re: DDM Tuning (Apexcone HID's)

liberty subaru will ship
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  #12  
Old 04-16-2010, 11:44 PM
SVXMAN2001 SVXMAN2001 is offline
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Re: DDM Tuning (Apexcone HID's)

Liberty Subaru

66 Kinderkamack Road
Oradell, NJ 07649-2697
(201) 261-0900

All personnel in the parts dept are very helpful, I've always dealt with a guy named Russ.

Plus they also offer a discount for svx network members.
  #13  
Old 04-18-2010, 04:03 AM
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Re: DDM Tuning (Apexcone HID's)

1st subaru are officially on my list. I WILL NEVER buy from them again.

The guy there, Gary is an uber liar. Ordered the parts on the 3rd of April, using my internet Visa card. This is the type of card that I fill with the exact amount as my purchase... expected for the parts to ship in no more than a week or so. Nothing happened...

Emailed a lot of times without any reply, then Gary claimed there was a mixup with Subaru of America.. that is OK... waited again until the parts arrived to them, they claimed that was on the 13th. Asked them for a tracking number when they ship.

Also waited till the 15th, sent an email, they replied that they tried to withdraw the money from my Visa on the 13th but the card couldn't be processed and they sent me an email... well I haven't received neither an email, nor a message on their website inbox system. I admit, I had to purchase something on the 13th which reduced the amount, but I filled it back again in a matter of 6 hours.

Two scenarios:
1- They are either lying to gain more time
2- They really tried to withdraw, and didn't bother their emails to send me a message asking for funding.

When Gary replied on the 15th, I replied back asking him to try to withdraw the money, and he really did and the transaction was complete. I directly sent him another message asking him to provide a tracking number when he ships.

Waited till the 16th, no reply. Sent him another email... he replied that he shipped the stuff the same day he received payment (15th). After few hours, he sent me the tracking number, it was a notification of drop off on the 16th.

I cannot understand why people love to lie? Why can't they just be honest about everything?

Sorry for highjacking this thread and I would like to add that next time I will buy Subaru parts from Zimbabwe rather than buying from 1st subaru.
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Danny

1994 Silver SVX in hybernation, awaiting for the monsterous awakening (Lebanon)
1967 Mercedes-Benz 250SL Euro Specs, Hard/Softtop, White/Red. Under Complete Restoration
2013 Mercedes-Benz SL350 Euro Specs, White/Red. Mint... Another step into SL Collection.
  #14  
Old 04-18-2010, 12:04 PM
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Re: DDM Tuning (Apexcone HID's)

I get mine from Jamie at Subarugenuineparts.com

4 transactions so far with no trouble on shipping.
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"A person convinced against their will, is of the same opinion still"

New?? Find the downloadable SVX Online Service Manual Here
RECOMMENDED READING for newer SVX owners Here some cool info if not fully accurate.
  #15  
Old 04-18-2010, 01:02 PM
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Re: DDM Tuning (Apexcone HID's)

Quote:
Originally Posted by SoCal LS-L View Post
I get mine from Jamie at Subarugenuineparts.com

4 transactions so far with no trouble on shipping.
Would you list the address, phone, and any other info for them and I will get it on the Suppliers in the How-To Docs.
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