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#16
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Scary
I just re-read the first post and I'm scared at how accurate I was. I took my car to Subaru today to have the bolt fixed. Despite my first post which stated a 7:30 appt., it was a 9:30 appt. The guy there is really nice and he says they'll look at it and call me at work with an estimate. Well, I get a call at 3:00 that says they'll know for sure at...5:00! I nailed that one! Despite being told it would be finished today, followed by me asking "What if they have to drop the engine to do the work?" and receiving a confident "Yes, we'll finish," they tell me, "We're gonna try to get to it using an angle drill. If that doesn't work we'll have to drop the engine." So I say, "So you may need to keep it there overnight." He says, "Yea." So, I was slightly off by predicting that i'd have to bring the car back in the morning. But, hey, at least I can't drive it tonight . But it gets worse. "It's gonna be $140 to start,"...TO START?!?!?!?!? You better be able to drill a hole in a damn bolt for $140 dollars!!!! So, at 5:00, as I predicted, they will actually be able to tell me what the cost and time requirements are. It's only been there for 7 hours so far, I guess it's too much to ask of them, as car mechanics, to figure out how to extract a bolt in less than 12 hours. I mean, I'm sure they've NEVER had to do it before??? I hate Subaru. That's my final comment. I hate Subaru. I like Subarus, but I hate Subaru.
__________________
Time for my very own long list of mods: 92 SVX LS-L - Ebony Pearl - 2002 WRX 5MT trans w/STi gearset (rebuilt & installed myself ) - BMW E46 HID retrofit - Kenwood Headunit - Phoenix Gold 75x4 RMS amp - Alpine Type R 6.5" front components - Alpine Type R 6x9 3way rear speakers - 18"x9" Rota G-Force wheels w/225/40ZR18 Toyo T1R's - Mychailo's custom springs - Urethane front & rear sway bar bushings - KC exhaust (2.5" dual magnaflow) - Escaine seat swap - Removed Spoiler I don't care if Subaru says it's STI...it will always be STi to me |
#17
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Talk about Grrrrrrrrrrrrrrrr
This one might be a long one guys. Sorry.
Call the Subaru Dealer and talk with the Asst. Sales Mgr. Wayne: I have an SVX and a monster Excursion to sell. Him: No Problem we can work something out Wayne: Heres the specifics of the 2 cars Him: No Problem Wayne: Will you take a promise to pay until March 2002. Him: NO Problem just bring in your contract Wayne's Wife: Are you sure Ring: Mr Sales guy are you 100% Sure we can do that Him: YES Sir. Wayne: Cus it's 45 mins to the dealership and I dont want to waste yours or mine time Him: No problem Sir. Wayne Waife and Youngest 1 1/2 get in the cars. At Dealership. Wayne: Nice Outback JJ Bean addition. Him: Lets take it for a wuick spin. Wayne's Wife: Daughter had accendent in pants. Oooops forgot diaper bag. need to make this quick Him: No Problem quick test drive Wayne: Nice drive lets make a deal Him: Great 24K for the Truck, 2k for the svx and 3k cash back. Wayne: What are you nuts Him: But Wayne you are 10k upside down on truck. You paid too much for it. Wayne: No s**t Sherlock. Him: Payments are good for you. Wayne: Yes that sounds good Wayne's Wife: How much longer we've been here for 2 hours. Him: 2 mins tops just have to go through finance. Wayne: good Finance: Yada Yada Yada Yada sign sign sign copy copy copy Everything is signed but 1 piece of paper. Finance: Promise to pay. 30 days. Wayne: WHAT!?!?! Thats not what HIM said. Finance: Hang on wait here HIM: I never told you that Wayne: Blood presure through the roof Yelling screaming ranting (imagine) Right in his face. me 6-4 Him short Pointing finger at him and he can not look me in the eye Wayne: Why is there nothing in the contract for the SVX. Zero nada. take it off my hands. How nice of them. Wayne: You got 5 mins to rip up contract and get owner in here. Wayne: Walks back to show room throws open door and yells at receiptionist. Get whoever owns this place in here NOW. Poor girl. Scared the C**p out of her. Wayne: More yelling. He completly lied to us. why would I have brought my wife and child all this way if I explicedly asked these questions Owner: He would never have agreed to that. Wayne: But he did. I asked him. Owner: I am not calling you a liar Wayne: Yes you are. Wayne: I will NEVER set foot in here again. Owner: Can I help you with your stuff (Baby Seat) to the car Wayne: HELL no The sad part is. I own a Subabru and they treated me that way. I can not even begin to believe them. This is so unexceptable it's not even remotly funny. So the next day I went to BMW and have a great deal going on a 98 528i. I will let you know how that goes. Ciao Wayne PS. See I told you it was long. |
#18
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Re: Talk about Grrrrrrrrrrrrrrrr
Quote:
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Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#19
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I feel your pain
Well, I thought it was bad enough that I had to leave my car there after being told it would be done in one day. Today, however, I experienced what you went through (to a lesser degree). Unfortunately, I tend to let people walk on me and I didn't stand up for myself like you did. I went to help my dad do some work this morning, and I stopped by my house and checked my messages this morning before going to Subaru to get the SVX. I checked the messages because the guy at Subaru told me he'd call around 10:00 to let me know what was up with the car. So, I check my messages. I had a message left at 11:30 from Subaru (good thing I wasn't waiting for them to call), and I knew it was bad when he asked me to call him. I was hoping he'd just tell me my car was ready. So I called him and he told me the bad news. The tech had been working on it for 5 hours that day and the price had jumped from $140 to, get this, over double that. To be exact, the final price was 133.57% higher than the estimate at a whopping $327.24 (BTW, that's a 40 hour week I have to work to pay for this stupid extraction). Apparently it took the mechanic that long to hollow out the stud, collapse it and remove the peices. I could be wrong, but he must've been using tweezers. This is where I should've maybe gotten tough and told him I would pay no more than $140, but I'm a pussy and I argured for about 5 minutes before paying the full bill. So, I had decided I wouldn't stop going there just because I liked the serivce guy (not the techs) and I didn't want to upset him, but now I say F*&# that. I'm never going there again and I will be skepticle of going to Subaru for service again. The service manager told me they had to specially find an angle drill to do the job. That's pathetic. I have an angle drill in my garage, but the Subaru service center doesn'??? I really feel that the job took so long because they did it wrong and didn't have the right tools. Anyway, I'm always trying to make sure I don't upset anybody, but I don't care in this case. So, what I would most like to do is get a shop manual and do everything myself from here on out. Does anybody know where I can get one? SOrry for the long post, just wanted to fill er'body in.
__________________
Time for my very own long list of mods: 92 SVX LS-L - Ebony Pearl - 2002 WRX 5MT trans w/STi gearset (rebuilt & installed myself ) - BMW E46 HID retrofit - Kenwood Headunit - Phoenix Gold 75x4 RMS amp - Alpine Type R 6.5" front components - Alpine Type R 6x9 3way rear speakers - 18"x9" Rota G-Force wheels w/225/40ZR18 Toyo T1R's - Mychailo's custom springs - Urethane front & rear sway bar bushings - KC exhaust (2.5" dual magnaflow) - Escaine seat swap - Removed Spoiler I don't care if Subaru says it's STI...it will always be STi to me |
#20
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The last "in and out" job I had done at a Subaru dealership, took 'em five days. No, I won't go back -- that was just before they tried to soak me for 4,600 for a suby reman tranny. GRRRRRR.
You can buy the factory service manuals from www.subaruparts.com They're about 170 bucks (four volumes) for the 92.
__________________
Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
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