SVX Network Forums Live Chat! SVX or Subaru Links Old Lockers Photo Post How-To Documents Message Archive SVX Shop Search |
IRC users: |
#1
|
|||
|
|||
Service as it should be
I'm ruined. Absolutely ruined! After the service tech at one of the local Subaru dealerships couldn't remove one of the bolts holding the rear bearing housing in my wife's Forester I decided to take it to a shop near where I'm working that was recommended by Doug Mohr. I scheduled an appointment and informed them I'd need to wait for the rear bearing to be replaced. They said fine, that'd be about 2 hours. Their waiting room had a mint Porsche 911 Turbo in it and a *very* comfortable leather sofa. And not only did they not have that annoying "No Customers Allowed Beyond This Point" sign the tech actually invited me into the shop to watch and ask questions. The shop? Spotless! They even had a young kid cleaning. He was taking a pencil eraser and removing scuff marks from the walls. The shop also housed several vintage cars. An old Morris and, I think, an old Triumph. The guy finished the replacement in about 1 1/2 hours. He handed the old parts (that he put in a box) to the service writer who's assistant immediately grabbed and said "I'll put that in your vehicle for you sir". I said thanks and paid my bill which was just under half of what the dealership quoted. I went out and got in the car and on the console there was a package of cookies with a ribbon around it holding on a thank you note.
Helloooooo Subaru? Are you listening out there? THIS is how owners of Subarus wish to be treated! I now will be unable to return to the dealership with my cars for service. A damn shame. |
#2
|
||||
|
||||
OMG!! Awesome...
Where is this place? I might just have to drive halfway across the country to get that kind of service!
Ryan
__________________
92 LS-L Claret / Black UR Underdrive Pulley, Bosche Platinum +4 Plugs, K&N Cone Filter http://www.ryanmacdonald.com http://www.digitalvertigo.net http://www.open-innovations.com |
#3
|
||||
|
||||
Dood!
Why don't you forward this post to SOA, and then also send copies to your local dealers. We *know* what service should be...telling us doesn't further the cause. (Not that I mind hearing about it).
This is a relatively small forum and while I think you got shafted at your dealership, how can we help? But if you were to write SOA, they *can* and will take some steps to correct the situation. I've even seen franchises yanked for crap like that. (Well maybe that and the owner was snorting most of his profits so he couldn't pay his bills. )
__________________
Pull my finger! |
#4
|
||||
|
||||
Re: Service as it should be
Quote:
JP!!! (shaking, slapping and pouring a bucket of cold water over his head) . . . WAKE UP!!!! You must have been dreming there, buddy!
__________________
Jerry 2005 Baja Turbo 2008 Ford Crown Victoria Police Interceptor jnj7707@yahoo.com |
#5
|
|||
|
|||
Lightning - What shop was it? It sounds a lot like Zimbrick Auto in the Madison area, though that would be quite a ways from you I'd think ... mind clueing us in?
|
#6
|
||||
|
||||
Re: Dood!
Quote:
__________________
Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#7
|
|||
|
|||
The name of the shop I took the car to is Mraz. They are in Brookfield Wisconsin. If anyone wants the number and address drop me an email.
As for letting Subaru Of America in on the problems I've been having my wife, the newpaper reporter/freelance writer, is going to craft something. She's pretty good at getting the name of somebody in a decision making position to listen to her. My guess is I/we will get some response. Hopefully something more meaninful than a free oil change. And before I come across as just slamming on Subaru alone the problem of poor service is a much wider problem in this country today. We went out to dinner a little while ago and on the ride home I commented to my wife about how wonderful the waitress was. I quickly pointed out I shouldn't be making a big deal of it as that is how service is *supposed* to be and that it was a shame that we now notice it as an exception. |
#8
|
|||
|
|||
Quote:
__________________
Good s**t happened. 69 was worth the wait. '92 stock semi-pristine ebony - 160K '96 Grand Caravan - 240K '01 Miata SE - 79K '07 Chrysler Pacifica - 60k - future money pit. |
#9
|
||||
|
||||
<<I went out and got in the car and on the console there was a package of cookies with a ribbon around it holding on a thank you note. >>
Wait until winter when they put in the chocolate cookies which they don't do in summer (do I really need to explain why?) I'm glad you liked them. After the first three or four visit's they will recognize you by voice when you call. <<Their waiting room had a mint Porsche 911 Turbo in it and a *very* comfortable leather sofa.>> At their old shop, they were teamed up with Reina International Autos so they always had interesting stuff in the showroom like a Testarossa, an Excaliber, or a Panterra Doug
__________________
1992 LS Touring (6/91) - Currently undergoing a five speed swap Black over Claret with spoiler; 235,000 miles; Mods: 2002 Legacy 5 speed, ACT Pressure Plate, Excedy Clutch, Short Throw Shifter, Aussie Powerchip 1992 LS Touring (6/91) Black over Claret with 2.5" setback spoiler; 202,000 miles; Mods: B&M Cooler 1994 LSi (4/93) Bordeaux Pearl; 198,000 miles; Mods: Weight reduction. 1969 Mustang GT Convertible 1970 Mustang Convertible 2000 Ford Excursion Sola lingua bona est lingua mortua. My Locker |
#10
|
||||
|
||||
Damn you lucky SOB's....
I want to go there
Ryan
__________________
92 LS-L Claret / Black UR Underdrive Pulley, Bosche Platinum +4 Plugs, K&N Cone Filter http://www.ryanmacdonald.com http://www.digitalvertigo.net http://www.open-innovations.com |
#11
|
|||
|
|||
I want to go there
Long commute for some cookies don't you think, Ryan?
There has to be someone in you area that nows how to treat customers. I doubt Brookfield Wisconsin has a monopoly on the product. My guess is you're going to have to search as that type of outfit is pretty rare these days. I wish you all the best of luck. I'd really like to find somebody less than 50 miles from the house who can fix my car if need be, but at least now I know a quality shop exists. |
|
|