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  #1  
Old 05-05-2005, 08:13 AM
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1st Subaru Parts?

Has anyone ordered off these guys? I placed an online order for oem svx floormats a week and a half ago and they still stay "processing" online. Have you guys had this problem with them?
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  #2  
Old 05-05-2005, 10:27 AM
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Yep, If some thing is back ordered thats what happens. Call them and they will tell you whats up with your order.

Thats one of thing I don't like about them. They don't tell you if something is on back order, you have to call them.

The last order I got from them, which I got today, was held up for a wire tie that was on back order.

I think from now on if my order does not ship after a week I will call them to check on it.
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  #3  
Old 05-05-2005, 10:30 AM
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If you've ordered the Grey mats, you'll have a looooooong wait. They're about as scarce as hen's teeth. If you ordered the tan mats, you shouldn't be having any trouble.
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Old 05-05-2005, 11:14 AM
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I ordered the beige mats, I guess Ill call to see what's up, I think they might be backordered....
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  #5  
Old 05-05-2005, 11:20 AM
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I order all my OEM parts from them. I always call in my orders though. Ask for Jason in Parts. Very nice guy.
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  #6  
Old 05-05-2005, 11:26 AM
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OEM Catalog
FLOOR CVR SET BEIGE 1 $54.56 $0.00 $54.56
Status: Unavailable :
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  #7  
Old 05-05-2005, 12:37 PM
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Quote:
Originally Posted by svxthc
OEM Catalog
FLOOR CVR SET BEIGE 1 $54.56 $0.00 $54.56
Status: Unavailable :

In that case, I'd be giving them a call and asking where my parts were.

Subaruparts.com shows them in stock.

http://www.subaruparts.com/cart/?pn=...&z=Add+to+Cart
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  #8  
Old 05-05-2005, 12:56 PM
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I buy a good 1k or so a year from them. THEY ARE GREAT to me. I've never ordered but over the phone. Call them and ask for Russ (he's the manager). They even take Subie Bucks at their prices. Case in point my rear struts went bad. Called 'em up and they sent out new ones (arrived 24 hours later) even before receiving my bad ones back. Didn't even charge me to ship the new ones back out which of course is their loss even though it wasn't their fault Subaru gave them struts that lasted 1400 miles.

Russ will get it straight. Occationally, I have had issues with them finding time to get stuff shipped out but any busy place will be like that.
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  #9  
Old 05-05-2005, 03:13 PM
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I've ordered twice from them, both times online. Because of my work hours it's hard for me to call in any orders.
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  #10  
Old 05-05-2005, 03:52 PM
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I've ordered from them a few times (all online) and have been happy with their service.
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  #11  
Old 05-05-2005, 03:57 PM
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I have done a ton of business with them - all with good results.
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  #12  
Old 05-05-2005, 04:44 PM
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Quote:
Originally Posted by svxthc
Has anyone ordered off these guys? I placed an online order for oem svx floormats a week and a half ago and they still stay "processing" online. Have you guys had this problem with them?
I considered ordering from them, I needed a wheel bearing and seals. I jumped through all the hoops and while they were slightly cheaper than subaruparts.com, I would have to place the order 'blind' without knowing what the shipping charges were before I placed the actual order. I will never do that. Subaruparts.com gives me the shipping costs and options prior to my placing the order. The added bonus with subaruparts.com is that they use DHL. Every order I have placed in the last month or so from them, using ground shipping for $8.95 I have been getting the items the very next day. The shipping box shows Ground, but the reality is they are actually overnighted. Cannot say how long this will go on, but it works for me. I ordered my bearings on Monday and had them Tuesday morning. They are in Tacoma and I am in Sarasota, Florida.
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  #13  
Old 05-05-2005, 07:09 PM
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I have done lots of business with them. Always had good results.
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