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#1
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Poor Dealer Service/Corporate Contacts?
Does anyone have a contact number either for Subaru/America National or SE Region Customer Service (Name/eddress/phone/address) other than the national PO Box they give out? A Marketing person, Dealer Relations person or possibly PR could work. Heck, any name/contact info will get me started.
I have been going through Dealer Heck with lack of knowlege/honesty here in Charlotte, NC. $1600 later, the belt I originally asked them to check and fix the source problem for just broke again. Guess what? An aftermarket product, not genuine Subaru parts as I was charged for. The 2nd Charlotte dealer replaced the AC Compressor I had already replaced, "forgot" to save me the part. Meanwhile, down in Atlanta, I paid $89 for a complete inspection/troubleshooting visit which didn't find the faulty belt. I need to solve this service thing and get some relief (as in fix it right and no more $$$) or I'll have to part with the 95 SVX my dog and I love (and have babied for 90,000 miles). I am beyond complaining (again) to dealers service and general mgrs. Surely there is somebody higher up I can annoy into action. Have any of you had similar experiences I can caption? How'd you solve it? Like Sprint, the corporate people are so deeply hidden I haven't been able to ferret out anyone but at the very top of national ladder - and those folks are too far removed. I axed Sprint. Would hate to do the same w/"Sue". Looking forward - thanks in advance - Toodles! |
#2
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Call subaru at 1800Subaru3 tell them you want to talk to the regional reps or even their boss.
I know your issues. Went to UNCC for a couple of years. HATED EVERY stinking subie dealer there! They were completely incompetent to work on my 85 EA-81 Hatch. I couldn't imagine something like an SVX to them.
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British vehicles are my last ditch attempt to keep the nasty Italian thoughts in my mind at bay. So far its working. |
#3
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start with this... go from there
Subaru of America, Inc. National Customer Service Center Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 1 (800) SUBARU3 (toll free) 1 (800) 782-2783 (toll free)
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Greg 97 Red SVX LSi clean 96 Black SVX LSi beater 90 Red Eclipse GSX track ho 99 Ford F250 work horse My Locker |
#5
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Quote:
Last edited by fl_svx; 05-04-2005 at 04:05 PM. |
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