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SubaruParts.com
Have they done away with the 'talk to Scott' feature altogether?
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#2
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Re: SubaruParts.com
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Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#3
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I guess you are referring to C. Scott Williams (scott@subaruparts.com). I asked a question about my previous order, and never got a reply, but then I got a message that it was being shipped by Airborne, and I got it now. Maybe he's on Spring Break, or vacation, anyway. I put in another order yesterday, and got the confirmation/tracking number soon afterwards (same day).
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#4
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Have had an order in for about 6 weeks... Still waiting.
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Mitch Hansen
"uncamitzi" This is a Dark Ride 92 Teal SVX LS-L 128K tranny swap with 4.11's Well.. my days of not taking you seriously have certainly come to a middle . |
#5
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they are usually pretty efficient.
i have to hold sometimes when i call but i always eventually get scott. sorry you guys are having so much trouble.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#6
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The service seems to be very hit and miss there. I have had bad and good experiences recently. Right now, I have an order that I placed on Tuesday, and the status of my shipment is:
"Your order is pending in our queue, but has not yet been processed" Blah. I was hoping to get that order by this weekend, because it was all in-stock items and I paid extra for next day shipping. You can't argue with the prices, though. Anyone know anything about when they might have the SVX remotes back in stock?
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First the smiles, then the lies. Last comes gunfire. |
#7
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Re: they are usually pretty efficient.
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Again, my order was placed on the 3rd. It has now been ten days. My status is (paraphrased), "Should be in from the warehouse any day now" -- I just can't believe that a tranny dipstick and some rear center panel gaskets would have to be ordered from Japan. Ten days is plenty of time to get stuff in, even if it had to come from the Atlanta warehouse. Good thing it wasn't a critical part. Of course, if it had been critical, I probably would've called Scott directly. I still support these guys. I think they're the best, but, I'll keep preaching "drop ship" until they put me in my grave. The "squeaky wheel" and all that jazz.
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Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#8
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no doubt randy.
i did find out that if you push scott a little he will sometimes throw in next day shipping just to get the business. so sometimes it pays to call.
dipstick.....i just cant go there with you today randy.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#9
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Happiness!
Although my order somehow never seemed to make it out of the "queue", it did arrive yesterday.
I'm off today and heading up to Octagon Spares in PA to take a look at used SVX and Impreza parts. I have a long list... if they have any of the frequently requested small items (ashtray, visors, sunroof liner, trunk lifts, etc.) I will buy them and make them available here.
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First the smiles, then the lies. Last comes gunfire. |
#10
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Re: Happiness!
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-Mike |
#11
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Re: Happiness!
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Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#12
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Parts and stuff
Hey guys I had a very quick response from Liberty Subaru and found them to be cheaper than subaruparts.com. I have had a difficult time getting responses from subaruparts.com and have given up on them.
Rufus and Mike, check out F&S Autoparts in CT. They specialize in Subaru dismantling and have a bunch of SVX's on their lot. Their website even lets you pull up details of available parts by car with costs. VERY COOL! Sorry, but I can't remember the URL.
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Down to none |
#13
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News about subaruparts.com and Octagon
First of all, Scott is gone. I called to ask for him yesterday, because as I was starting to install some of the suspension pieces I bought for my Impreza, I discovered that the lateral link he sent me was the wrong one (damn 2wd Imprezas are almost as step-childed as the SVX)
I talked to a guy named Duane, who is apparently taking over the internet sales department. He was pretty helpful, and I'll let you know how everything goes as far as getting the part swap taken care of. If you have an order in with them right now, I would probably give Duane a call just to make sure it hasn't been lost in the changeover. Octagon was a pretty cool place, and the guy I talked to (Cory) had a lot of advice, and parts, at least for my Impreza. He is not a big SVX fan, though, but I tried not to hold that against him personally No-go on most of the SVX stuff I checked on. They did have an A/C compressor, which I am probably going to order on Monday. He also had hood and trunk lifts, but was not sure on the condition, so I didn't buy them. They have some really cool cars for sale there, too. I looked at and sat in a Maserati 3500GT that was beautiful (except for a really bad quality paint job). I think I want it You can check out their selection at www.octagonauto.com
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First the smiles, then the lies. Last comes gunfire. |
#14
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scotty
I've been meaning to post something but due to the circumstances I will describe below I have not had the time.
C. Scott Williams no longer works for Subaruparts.com/Tacoma Subaru Nissan. He quit of his own accord. However this does not mean the death of Subaruparts.com. Right now we are trying to play catch-up in taking care of our our customers previously handled by Scott and I have been told that a replacement will be hired to fill Scott's position. Currently Duane is answering most of the calls. He knows plenty about Subaru's, and almost nothing about where your package is -- He runs the back counter/wholesale division. Just about everyone else in parts is answering the requests we get via email. I personally have been taking care of several customers who seem to have been stuck in limbo. All in all things should get better. If anything Scott leaving has resulted in the whole parts dept having to coordinate in handling internet orders which will almost gurantee a better experience in the long run (as opposed to the single man operaion which could not handle the volume). - Ryan |
#15
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Good work
Ryan. You are right the change may be for the better, no reflection on Scott, a good guy. My brother recently left the job he was in for years, they had to take on two people to replace him!
Often the pressure and the workload is not apparent higher up the chain. Keep it up, I will be looking for some service items from you shortly. Joe
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Black Betty [Bam a Lam!] '93 UK spec, still languishing Betty Jersey Girl Silver '92 UK [Channel Isles] 40K Jersey Girl @ Mersea Candy Purple Honda Blackbird Plum Dangerous White X2 RVR Mitsubishi 1800GDI. Vantastic 40,000 miles Jersey Girl |
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