SLOW Service from Subaruparts.com!

[taylorbr]

I sent this to them a few minutes ago regarding an antenna mast that I ordered. I was hoping the antenna would get here before I have to go on a work trip next week, but it looks like due to their poor service that won't happen. I recommend using partsquick.com or genuinesubaruparts.com if at all possible over these guys.

Regarding order #BTS9-XXXXXX: I placed this order on 1-19-09 and it didn’t ship until 1-23-09. This seems ridiculous considering that all that was ordered was an antenna mast and it was in stock. Even more ridiculous is that the price for shipping was nearly $10 for an item that could easily fit in a padded envelope. I regularly buy parts from partsquick.com, prices are great, shipping is free, and I get things within a couple days of the order being placed. I'm extremely dissatisfied with your lack of expedience in filling orders and costly shipping prices. I hope that you can rectify the situation before you have more lost customers.

[Green1995SVX]

I placed an order from subaruparts.com nearly a MONTH ago, and still have not received it. They lied several times about the date it would be shipped, and also that it had been shipped. I have used subaruparts.com many times over the past 8 years, and never will use them again. I was able to negotiate with my local dealership to have them match subaruparts.com's pricing.

Last week I finally left a VERY scathing voicemail (since, of course, they never answer the phone) and threatened to contact my credit card company and have the charges reversed. Within 20 minutes I had a canned email with a tracking number. Says it'll be here on Monday.

[redlightningsvx]

I've used genuinesubaruparts.com before when I first got my car. I ordered a corner light and a fender which they both took well over a month and a half to arrive. I never used them again and just buy parts at work through Subaru.

[ShiuludeSVX]

Mine should be here tomorrow, or Monday, and I made the order on 0101.

They did, however send me an alert {right as I was about to pull the order}, telling me about the recent flooding in the area, and the issue of waiting for one of the parts.

But the tracking numbers are moving now, and I can see it is very close this evening.

[Wikedjuggalo]

1stsubaruparts.com took nearly a month to get me a master brake cylinder but I can't get too upset they had to order from a wharehouse. Finally got it. They failed to inform me, and it took them a few days to respond to my questions

[redlightningsvx]

Getting stuff from a subaru warehouse shouldn't take a month. We get orderes in from warehouses every week unless you VOR the item which is 5% of the total then you get it within a day or 2.