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#16
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Well I'd think that is fairly decent (they did let me take mine to a dealer I had confidence in to fix it). They are not number 1 in service but they do have one of those star awards or whatever. My total bill at another place was well over $1000 and they paid it. I even got $100 for the cds that were in my cd player when it didn't work even though they don't take anything out of it so it was Subaru's fault I didn't get em back. To me it had little to do with their service but rather their lack of customer service. I never actually talked to anyone in the service dept nor did I get an apology. As for them not standing up for their work that is just typical as the car is over 10 years old.
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British vehicles are my last ditch attempt to keep the nasty Italian thoughts in my mind at bay. So far its working. |
#17
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OK things are getting better.
I requested: 1. replace timing belt mounting plate 2. replace timing belt cover 3. replace fans shrouds 4. refund me $420 labor charge for original work. 5. warranty labor for 12 months (parts have 12 anyway. Service manager agreed to all but #4 which I understand. I intend to take it to the owner for refund for my lost time, wages, and peace of mind. Anyway we'll see if these promises hold water come Wednesday when I bring the beloved SVX in. To be updated team, Biz
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'95 SVX LSI Black, just wire mod. New speakers + homemade front mounts. "In times of peace, a gentleman keeps his sword at his side." Sun Tzu c 300 b.c. |
#18
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Bizzare,
Glad to hear that Matt Slap is bargaining with you to fix their mess-ups. Sorry that I did not get to meet you. It was a very hectic + expensive weekend for us. We have been scouting different skilled nursing homes in the area for Rosie's mom. We have it narrowed down to 2. Also, we contracted for 24/7, one on one, CNA care for her mom. The funniest thing happened. Rosie met a guy whose mom is in the same nursing home as her mom. Both ladies are in Manor Care in northern DE. This nursing home has really deteriorated from 2 years ago when it was one of the best. Now it's one of the worst. He saw the SVX emblem on her shirt and they struck up a conversation about cars. He is a Miata buff. He has a massive collection of Road & Track + Car & Driver (Sports Car Illustrated) going back to 1956. We met this weekend and he gave e some back issues of R&T with SVX material. I am reading the articles and will have to get them scanned. Eventually I will put them in my locker.
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Larry III & The Beautiful Naviguesser '19 Tungsten Pearl Outback 3.6R Ltd...."AISHA" '08 Harvest Gold Outback 3.0L. L. L. Bean...."AIJOU" '07 Gray Diamond Pearl Outback XT Ltd..."AH SO" '05 White Pearl & Silver BAJA Turbo..."AH HA" '97 Bordeaux Pearl SVX LSi..."SUBYDOO" '94 White Pearl SVX LSi..."PEARLY" '92 White Pearl SVX LSL w/touring pkg..."SVXY" '92 Teal SVX LSL w/touring pkg..."ALCYONE" '96 Polo Green LSi ... "MIDORI" '00 Black Dodge VIPER RT-10... "VINNIE" Engineers do it with precision. English teachers are novel lovers. Home: larrysingeriii@comcast.net SVX FEVER, CATCH IT AT A MEET NEAR YOU !! |
#19
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Dealership will fix all that they broke assuming they do not break more on the way out or in...
No dice on the refund of $420.00 Thanks to everyone for your support. I will draft a full story on how all this went down after final resolution. Never know who might be reading. Adrian
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'95 SVX LSI Black, just wire mod. New speakers + homemade front mounts. "In times of peace, a gentleman keeps his sword at his side." Sun Tzu c 300 b.c. |
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