First experience with 1stsubaruparts.com

[Mr. Pockets]

Well, at long last, here are my notes from my first experience with 1stsubaruparts.com.

Placing my order was very easy. Having it fulfilled was a little more difficult. I'd like to think Scott just had a bad couple of weeks, so I'll most likely order from this place again to give them another chance. At the very least, I find 1stsubaruparts.com preferable because when I call, a person answers the phone every time. Usually it's Scott.

Anyway, my notes. I took these because otherwise I'd forget what happened and when.

Ordered 5.17.02 Scott said he'd email me with a total and tracking info.

Called 5.22.02 Parts had not shipped, would go out the next day. Alternator had come in 5.22, but shipping person was out of the office - husband in motorcycle accident.

Called 5.28.02 for status and tracking number. Parts had not shipped. Beige floormats were not in stock, as site listed. Scott says parts, minus floormats, will be shipped today, should be here 5.29 or 5.30. Floormats should be in 5.28 or 5.29 and wil ship separately.

Called 5.29.02 for status and tracking number. Part still had not been shipped. Scott said he'd box them himself and they'd be here 5.30.

5.30.02 Received email from 1stsubaruparts.com and Airborne Express over night. Part had been shipped. Address was wrong in three places (company name, city and zip code), package would be delivered one day late, 5.31

5.31.02 Received package. Parts were packaged very poorly, so one spark plug was damaged slightly.