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#1
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First experience with 1stsubaruparts.com
Well, at long last, here are my notes from my first experience with 1stsubaruparts.com.
Placing my order was very easy. Having it fulfilled was a little more difficult. I'd like to think Scott just had a bad couple of weeks, so I'll most likely order from this place again to give them another chance. At the very least, I find 1stsubaruparts.com preferable because when I call, a person answers the phone every time. Usually it's Scott. Anyway, my notes. I took these because otherwise I'd forget what happened and when. Ordered 5.17.02 Scott said he'd email me with a total and tracking info. Called 5.22.02 Parts had not shipped, would go out the next day. Alternator had come in 5.22, but shipping person was out of the office - husband in motorcycle accident. Called 5.28.02 for status and tracking number. Parts had not shipped. Beige floormats were not in stock, as site listed. Scott says parts, minus floormats, will be shipped today, should be here 5.29 or 5.30. Floormats should be in 5.28 or 5.29 and wil ship separately. Called 5.29.02 for status and tracking number. Part still had not been shipped. Scott said he'd box them himself and they'd be here 5.30. 5.30.02 Received email from 1stsubaruparts.com and Airborne Express over night. Part had been shipped. Address was wrong in three places (company name, city and zip code), package would be delivered one day late, 5.31 5.31.02 Received package. Parts were packaged very poorly, so one spark plug was damaged slightly.
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#2
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that was not encouraging.....
what the hell is wrong with these guys that they can not do their jobs. nothing pisses me off more than to order something and get a damaged shipment. just too much hassle.
i am about to order a front brake hardware kit. if anyone else has bought from 1stsubaru please post your experience.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#3
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In my case, subaruparts.com and my dealer costs about the same. Might as well pick it up from the dealer.
Lwin
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Lwin M. Maung (Member # 147) Current SVX: • NONE Previous SVXes: •1994 LE Barcelona Red 107k • 1992 LS-L Pearl White 143k • 1994 LSi Bordeaux Pearl 220k • 1992 LS-L Ebony Pearl 184k • 1992 LS-L Liquid Silver 145k • 1992 LS-L Liquid Silver 102k • 1992 LS-L Ebony Pearl 123k Other current cars:•2001 Jeep Grand Cherokee Black If at first you don't succeed, CHEAT!
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#4
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that is not my experience at all.....
dealer here is about 20-30% higher on parts that subaruparts.com or 1stsubaruparts.com. great for you lwin but not for me.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#5
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Re: that is not my experience at all.....
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That's usually the case. Seraph, if that's true (I have no reason to doubt you), I'll just have you pick up my parts at your dealer from now on, and ship them to me. I'll be making a list.
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Randy Johnson 3rd Registered Member 02-21-2001 First Member to Reach 10,000 Posts First to arrive at the very first Reading Meet Subaru Ambassador 1992 SVX PPG Pace Car Replica 110+k 1993 White Impreza L 240+K miles 2001 Legacy Outback Limited Sedan 250+K miles 2013 Deep Indigo Pearl Legacy 3.6R 49+K miles "Reading is my favorite Holiday" Mike Davis -- at Reading VI |
#6
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To be fair, Scott is incredibly polite and, I believe, genuinely wants to make his customers happy. He also knows a great deal about these cars, or is willing to go to great legths to find out if he does not. I consider that an asset, as well.
I will give Scott and 1stsubaruparts.com another try or two and see what happens - and I'll let you know when I do.
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#7
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i have to trust your recommendation....
if you are willing to give them another chance, especially considering how picky you are , then i am willing to give them a shot.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#8
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Re: i have to trust your recommendation....
Quote:
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#9
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talking to a person is pretty nice too....
i hate the impersonal touch of email and vm when i am trying to buy something.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#10
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Re: talking to a person is pretty nice too....
Quote:
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2005 RX-8 Grand Touring 2005 Outback 2002 Mercedes-Benz E320 wagon END OF LINE |
#11
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i bought from subaruparts.com
once when scott was there and i actually got through to him. i do like scott because he is very helpful and willing to do what ever it takes to get your business. once i had to cancel an order and he was really cool about it too.
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1994 SVX, true dual Magnaflow exhaust, K&N filter, 17" Enkei RS6 wheels, Bridgestone Potenza RE730 225/45/17 rubber, zinc plated cross-drilled rotors with yellow painted brake calipers. B&M tranny cooler rated at 19,000 GVW. GC springs and Koni strut inserts installed and the car is lowered two inches all the way around!! "Too much fun to drive!" |
#12
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Maybe I forgot.... But
I was nothing but happy with the service and support I got from 1stsubaruparts.com Radiator, Condensor, Fan shroud, and even the cigarlighter I Added at the last min came as promised!!! Good Job Scott. Thank you! and there is another order being readied, (the dreaded interior parts!!!!!)
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Mitch Hansen
"uncamitzi" This is a Dark Ride 92 Teal SVX LS-L 128K tranny swap with 4.11's Well.. my days of not taking you seriously have certainly come to a middle . |
#13
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I just got 2 knock sensors from 1stsubaru parts. Ordered on a sunday and got them a week and a half later. Parts were packaged well and as far as I know they are the right parts. I have no complaints.
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Matt Locker Link 2015 BRZ Limited 6MT 92 Ebony LS-L ECUtune Stage2av1, Z32 MAF, 370cc injectors, TomsSVX intake, BontragerWorks 22mm RSB #003, HID Hi and Lo beams, OT endlink and bushing mods, PWR Aluminum radiator, Harvey's QC shift kit, 2.5" flowmaster 80 exhaust, 17" Michelin Pilot Sport A/S, Poly sway bar bushings, Slotted Bradi rotors, AFBeefcake powdercoated calipers, 97 grill, and a huge set of air horns. 300,000 miles and counting 92 Ebony LS-L. ecutune stage1v4, motorsport 1pc pulley. Garage Queen - sold to Dad in upstate NY 155,000 miles 19 Subaru Ascent Premium - -Hers !. 89 DL 4x4 little red wagon - a.k.a. The immortal suby. 275k R.I.P. |
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