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Need HELP! vis'-a-vis' SOA contacts, please!
Please advise me via this thread OR with a private message the names/location/tel#? of any Subaru of America service/warranty types you have had dealings with in regards to warranty issues, especially as they relate to SVX rear wheel bearings.
I've got a (Western) Regional Service Manager in my sights, but I would much prefer to climb higher and higher in the organization with my complaint/premise: The rear wheel bearings are (1.) either a design or a manufacturing defect, or, (2.) Subaru dealership service departments are unable to properly install replacement bearings. No matter how many times they try. As a result I feel that SOA has at the very minimum a duty to the original purchaser of a new SVX to replace them for the life of the car. Perhaps, even, a reasonable mileage guarantee for repairs as it applies to subsequent owners? I plan to take this as far as is needed and have not entirely ruled out a lawsuit/small claims action. I'd prefer to just make a total nuisance of myself but at a level that they can't just ignore. Thanks in advance for your cooperation & consideration!
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' 92 SVX @ 185K ' 91 420SEL @ 223K! ' 88 420SEL I. @ 178K (what a buy!) ' 87 F250 @ 180K ' 93 ZX-11D @ 29K ' 93 SC400 @ 93K 2001 Valkyrie Interstate @ 6.6K (Brynhild) Y2K NightHawk 250 @ 1,500 miles ' 88 420SEL II. @ 208K '85 F150 @ 135K |
#2
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I don't have any, but good luck and keep us advised!
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. Earl .... ... .... ><SVX(*> Subaru Ambassador [COLOR=”silver”]1992 Tri Color L[/COLOR] ~45K (06/91) #2430 1992 Dark Teal LS-L ~184K (05/91) #0739 1992 Claret LS-L ~196K (05/91) #0831 1992 Pearl LS-L ~103K (06/91) #1680 1992 Pearl LS-L ~151K (06/91) #2229 1992 Dark Teal LS ~150K (07/91) #3098 (parts car) 1992 White LS-L ~139K (08/92) #6913 1993 25th AE ~98K (02/93) #164 1993 25th AE ~58K (02/93) #176 1993 25th AE ~107K (02/93) #215 1993 25th AE ~162K (02/93) #223 1994 Laguna Blue Pearl LSi ~124K (1/94) #2408 1994 Laguna Blue Pearl LSi ~144K (10/93) #1484 1994 Laguna Blue Pearl LSi ~68K (10/93) #1525 1994 Barcelona Red LSi ~46K (02/94) #2624 1994 Pearl LSi ~41K (12/93) #1961 1995 Bordeaux Pearl LSi ~70K (02/95) #855 1996 Polo Green LSi ~95K (03/96) #872 1997 Bordeaux Pearl LSi ~55K (08/96) #097 2003 Brilliant Red LS1 Convertible ~29K (04/03) #8951 1999 Magnetic Red LS1 Coupe ~33K (04/99) #6420 My Email | Old Locker | New Locker | Picture of 15 of the 19 |
#3
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92 LSL Black/Pearl 100.000 kilometers 62.000 miles That's a Subaru |
#4
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Re: Need HELP! vis'-a-vis' SOA contacts, please!
Quote:
SOA will never offer a lifetime warranty on the bearings to any owner of any vehicle. Good luck with your quest. Todd
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Down to none |
#5
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My dealer has warranted bearings on Kim's svx a number of times.
They were replaced by previous owner, then both went out shortly after and we had them replaced free. (dealer service warranty) After the RR burned out again we agreed to pay for a new hub and the dealer covered bearing and labor. Have not had a problem on that side since. Then the LR went out, replaced free again(dealer changed hands and techs in this time period) It then burnt out again within 1k miles. This time the service rep gave us a load of crap about it being an old car with alot of miles (130k?) until I got to talking to the tech who admitted that when he removed the bearing it was dry I worked with the service guy on this one - he explained he wanted to warranty the bearing and understood the problem but it was above his head. He needed a customer complaint to get it done. He gave me the number for the regional service rep (Whom we had met at a meet in GA - imagine the surprised look on the service reps face when you say that) Kim talked to them and in the end they warrantied the bearing and put in a new hub. I threw in alot of talk about Nasioc, The SVX network, the Indiana 10th meet, the Subaru warehouse in georgia meet, etc. to let them know I was active in the subaru community and they would be hearing about this experience all over. They came through - they renewed my faith in this dealership. Interestingly though, I am nearing 200k miles on my svx without a bearing replacement ever.
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Matt Locker Link 2015 BRZ Limited 6MT 92 Ebony LS-L ECUtune Stage2av1, Z32 MAF, 370cc injectors, TomsSVX intake, BontragerWorks 22mm RSB #003, HID Hi and Lo beams, OT endlink and bushing mods, PWR Aluminum radiator, Harvey's QC shift kit, 2.5" flowmaster 80 exhaust, 17" Michelin Pilot Sport A/S, Poly sway bar bushings, Slotted Bradi rotors, AFBeefcake powdercoated calipers, 97 grill, and a huge set of air horns. 300,000 miles and counting 92 Ebony LS-L. ecutune stage1v4, motorsport 1pc pulley. Garage Queen - sold to Dad in upstate NY 155,000 miles 19 Subaru Ascent Premium - -Hers !. 89 DL 4x4 little red wagon - a.k.a. The immortal suby. 275k R.I.P. |
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