A (Matt) Slap in the face.

[benebob]

Well I'd think that is fairly decent (they did let me take mine to a dealer I had confidence in to fix it). They are not number 1 in service but they do have one of those star awards or whatever. My total bill at another place was well over $1000 and they paid it. I even got $100 for the cds that were in my cd player when it didn't work even though they don't take anything out of it so it was Subaru's fault I didn't get em back. To me it had little to do with their service but rather their lack of customer service. I never actually talked to anyone in the service dept nor did I get an apology. As for them not standing up for their work that is just typical as the car is over 10 years old.