SVX parts... a ton! - Page 24

Green1995SVX · #**346** 07-27-2009, 04:49 PM

Quote:

Originally Posted by Mike621

Rrhenderson did not want a credit. He rudely demanded a refund from our "peddling".

Please refer to my original response. If proximity was his main concern, I am certain that he could have taken his car to his local Subaru dealer to promptly overpay for the same part.

I especially admire the fact that nobody has the nerve to chime in with the fact that SVXFiles uses these exact same axles at us, and nobody has had a problem with them.

We made a measly $20 from you Robert. I figure I deserve that much for the idiocy and degradation you have bestowed upon my integrity. Yes, we can replace the axle. No, you cannot have a refund.

I am so glad to see you guys sticking up for yourselves, Mike.

Mike and Tom have clearly gone above and beyond to help the situation here. What more can be asked of them? Nothing. This isn't Walmart.

cozykat · #**347** 07-30-2009, 11:31 AM

The problem occurred here:

Quote:

Originally Posted by rrhenderson

"TELL THE GUY THAT WHEN THE AXLE WAS INSTALLED THE BOOT WAS WRINKLED AND WE TRIED TO REMOVE THE SMALL CLAMP TO CORRECT THE PROBLEM BUT THE BOOT IS TOO SMALL SO IT DID NOT WORK. IT'S THE INNER BOOT. THE BOOT WILL BRAKE PREMATURELY SO PROPER BOOT NEEDS TO BE INSTALLED OR THE AXLE HAS TO BE REPLACED."
So, Tom, 2 different mechanics have looked at it and tried to make the axle work, but it is evidently a lost cause for this one. I will ship it back and try RAXLES axles. Thanks for trying to help, anyway.

When purchasing anything you can't simply assume that the part can be returned for a refund if something is wrong with it - especially once a mechanic (certified or not - from my personal experience) has placed their hands on it and installed it. It's rare that a part can be returned for a total refund after an install because there is no guarantee that the part wasn't damaged simply by the install. Your mechanic states when the boot was installed, it was wrinkled and he tried to "correct it" which he could not. (I've repaired my boot on my axle and I don't understand how/what he was doing would have fix it unless he thought he would remold the rubber to bend as he wished?

)
An imperfection in the boot will not necessarily cause axle failure but them removing the clamp and trying to stretch it means the axle was apart and if not re-clamped properly could have allowed the metal ring, which keeps the axle joints in place, to slide out of place and is causing your clicking noise (which only comes from something inside the axle come miss-aligned).

this is were it got ugly:

Quote:

Originally Posted by rrhenderson

Hello. Look, you peddle, and are still peddling, these Made in China axles to members as new. The one you sold me was a new defective axle. I informed you it was wonky from the beginning. For you to claim it is now used after it was installed new and found to be defective is the argument of a greedy, unscrupulous seller. I returned my defective Made in China water pump last week to its seller, who is not even a member here, and who offered me a refund, no problem. What is your problem?~ Robert

In no way was there ever a need for name calling and using demeaning words and instigating statements like "peddling", "made in china", "greedy", and "unscrupulous". Robert you jumped the gun and being unreasonably rude to the owner of the business, will not reward you with good service.
Tom runs a business and his policy is warranty replacement. It's simple, firm but fair - which can also be said of his words to explain it.

As I stated earlier, warranty replacement a very common policy and for many reliable companies - large and small.
From Tom's stand point, he can't guarantee your mechanic didn't screw something up and so you want a refund for his screw up. Refunds typically only occur from places like eBay where they can't be bothered with warranties and just refund the money.

I think an apology to Tom/Mike is in order for your rudness, Robert. I can sorta read how posts were possibly interpreted as being harsh because of their simplicity but none was ever intended or really implied. So flying off the handle and trying to cut down their business, was not the correct response.

If you didn't want a "made in china" product, then you should not have ordered one. Just about everything is made there, expensive and cheap things, so trying to talk down about a product based on its origin is just plain ignorant.

where is the popcorn smiley?? oh wait.. this isn't nasioc..

SomethingElse · #**348** 08-11-2009, 07:15 PM

U guys dont have a right side fender do you? burdu..bordaeau...buardoeax.....maroon prefered ..if not any color will do.

TomsSVX · #**349** 08-11-2009, 09:50 PM

Quote:

Originally Posted by SomethingElse

U guys dont have a right side fender do you? burdu..bordaeau...buardoeax.....maroon prefered ..if not any color will do.

Barcelona with fading paint?

Tom

subiemech85 · #**350** 08-11-2009, 11:31 PM

fr l in seat mount bolt cover tan

3.9 vlsd with stubs

I had a front left "turbo" cv axle shaft rebuilt $90

I read every post ^^

TomsSVX · #**351** 08-12-2009, 05:02 AM

Quote:

Originally Posted by subiemech85

fr l in seat mount bolt cover tan

3.9 vlsd with stubs

No we do not have what you need

Tom

SomethingElse · #**352** 08-12-2009, 05:25 AM

Quote:

Originally Posted by TomsSVX

Barcelona with fading paint?

Tom

yes thats me

small dents are ok to ...

TN_fwdsvx · #**353** 08-12-2009, 08:18 AM

Front license plate bracket?
Price shipped to 38068?

WestCoastSVX · #**354** 08-12-2009, 08:32 AM

Center tail light panel?

TomsSVX · #**355** 08-12-2009, 05:11 PM

Quote:

Originally Posted by MacGyver

Center tail light panel?

how many lol

No license plate brackets sorry

Tom

SoCal LS-L · #**356** 08-25-2009, 08:07 PM

Front screw-cap for the passenger side "oh Sh*t" handle, how much ? Grey preferred please.

benjaminbreeze · #**357** 08-28-2009, 06:46 PM

Quote:

Originally Posted by TomsSVX

We have a ton of parts taking up valuable space... This weekend we will be taking pictures of what we have available. If you need something please ask.

What we DO NOT have is listed below
-Radiators
-Alternators

Tom

You have a couple precats available?