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Old 05-02-2002, 04:20 PM
DavieGravy DavieGravy is offline
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Join Date: Feb 2002
Location: Reality
Posts: 1,228
Top this story from HELL!!! Very long

Ok here it goes. About a month ago, I walk out to my car at about 12:00 pm to drive to class. The first thing I notice looking through my driver's side window approaching the car is wires trailing from the dash board to driver's seat where they lay at rest. I open the door and say, "Oh S^!t. My stereo has been stolen." I then proceed to phone the local police department and file a police report.
Later that day, an officer comes to my house and I have him search for prints. Nothing of course.
After filing the report, I phone my insurance company and file a claim. I have a $500 detuctable which I couldn't afford to pay at the time, so I figured I'd have an estimator from the insurance company come out, estimate the damage, and write me a check for the amount past my deductable, assuming the damage was more than $500.
About four days later, the estimator comes and estimates the total damage, including the $300 stereo and install parts, at a grand total of $426. I'm thinking, "Yeah F***ing right"
Anyway, I go to a local Quality Auto Sound to see If I can get a new stereo put in. Sorry, they tell me, "You'l need to order some parts from Subaru, otherwise we have no way of mounting it." I then proceed to the dealership down the street (Flatirons Subaru in Boulder CO) to have them take a look at it. The guy behind the service counter was so cocky, unhelpful and rude, I wanted to jump behind the counter and knock him out! "The SVX is a limited car" he tells me "and we have no way of knowing what you'll need" I then drove home in a sour mood.
A few days went by of nothing being accomplished, untill one day, I hear from a friend that the insurance company is obligated to go by a dealership estimate. I think, great. I've found a way to bypass the insurance estimator's bogus estimate.
After making an appointment with Burt Subaru in North Glen Colorado, seen as how Flatirons sucked so bad, I began to make the 45 minute trip down to get an estimate. The damage was estimated at around $1400. I think, "my God, I'll have to pay the deductible." I immediately phone my insurance company and they tell me it will be possible to directly bill the dealership. Finally something positive. Before departing the dealership, I talk to the serviec rep about making an appointment to have the damage to the dash repaired so I can get a stereo put in. He tells me that they will have to wait for parts to come in.
After weeks of waiting for parts to come in, Burt Subaru finally phones me and we set up a day to get everything repaired, except getting a new stereo put in.
On the day of the appointment, I make the 45 minute trip down again. After about 5 hours of waiting in the waiting room, the service advisor comes and tells me that there's no way they can have the car ready in that day, as they said they could.
Next, the same service advisor asks me for the insurance estimate and some other documents. I tell him, I looked for them before I left and couldn't find them. He gets really pissed off. After yelling at each other for about ten minutes, I go to my car where the mechanic is working on it and find a piece of paper with the claim number written on it. Promblem solved.
I was then provided with a rental car to get me back home.
The next day, I drove back to pick up my car. Upon leaving the dealership and getting about 5 minutes away, I look at my dash right below the tacometer and notice that something has been put back on wrong. I turn back. Oh no I think. Now I'll really be late for work. Upon returning, they fixed the problem promptly and yes, I was late.
A day had passed and I got in my car to go to school. I then noticed that my center console wasn't fastened down. I procrastinated, as every trip to this far away dealership meant missing class.
At this point, the insuranc company still owed me for the amount of the stereo and installation, but I needed to have Burt Subaru fax a copy of the invoise stating that I had paid my deductible. Of course, they took an eternity to do this.
After the invoise was faxed, I phone the Insurance company and attempt to explain the situation to this idiot moron on the phone. It took about six rounds of me repeating my self and she finally got it and issued the rest of the payment by mail
A couple weeks after this, I recieved the check and then went to the same Quality Auto Sound and was able to get a new stereo put in. Upon leaving the place, I notice that the swinging stereo cover door wasn't closing properly. When I get home, I phone them about this. The punk, wannabee homey G installer kid gets on the phone and tells me that there were some broken backets that the dealership didn't replace and that the weight of the stereo was pulling the entire assembly down. I was lied to.
A few days after this, I went back to Burt Subaru. They fastend down the center console and tell me that Quality Auto Sound broke the brakets upon installing the stereo and that the very expensive new dash piece that they had put in was now amaged ust like the old one. So now, Quality Auto Sound doesn't want to take responsibility for the broken dash piece.
At this point, I'm so tired and pissed off with dealing with this crap that i'm debating on whether or not to leave it be. I dont' use the door cover anyway. What do you guys think?

Dave.
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Out for good.

Last edited by DavieGravy; 05-02-2002 at 04:40 PM.
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