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John,
Your wife probably didn't pull all the way up on the button (or push down all the way), as when you lift it "catches" a little before going into the auto-up feature, same on the way down (especialy if it hasn't been used much)
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1992 Liquid Silver LS-L (Sold-5/16/13)
1997 Spruce Pearl Outback (Sold)
2006 B9 Tribeca
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