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The heat gunning on the rear backlite is perfectly normal. The roll of tint is flat, your window is not. They have to shrink the tint so it contours to the windows (especially the back one) of the car.
That's some bs though .......I don't see how they could've cracked it though from window tinting. Do you have a picture? Or can explain where the crack started from?
I'd definitely be pissed off. It's obvious it had to be from them because they were the last one to touch the car.
My guesses are extreme changes of temperature or a lot of pressure applied to one specific area (the place the crack started from).
Good luck though, hopefully it all works out .......maybe insurance?
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Mike - Proud owner of a Pearl 92 SVX LS-L 5MT with 78k miles and climbing 
5-Speed Status: DONE!
Lambo Door Status: On hold but will be a success
04 WRX 5MT, STi Short Throw Shifter, Group N tranny mounts, AZA Z-2 18x7.5 Rims, slotted/cross drilled rotors, stainless steel lines, 35/20% window tint, ecu bead crush, power mode button; 7" In-dash touch screen LCD, mobile computer, voice recognition, alpine PXA-H701 DSP, 2 JBL amps, focal speakers all around, 5 farad cap, and fiberglassed subs in the trunk.
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