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We do tech support/billing for both AT&T WorldNet as well as Comcast here in our building.
I'll let you know that if you're paying $9.95 (10 hours/free tech) or $10.95 (75 hours/charge tech) for WorldNet then you're on the wrong price plan. Provided you use AT&T for local and/or long distance there is a $11.95 plan (unlimited hours/free tech).
The obvious truth here is that the size of WorldNet tech is shrinking and Comcast tech is growing. Many Comcast techs are former WorldNet techs.
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