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Jeeper creepers...
That's quite a run-around, Chris. I've had my share or customer service problems, too. Nobody seems to realize any more that 'the customer is always right.'
And, you know, it's not like a dispute was even a problem - they just had to complete one stupid task...
...like when I moved here and couldn't get Ameritech to hook up my phone. My wife was at the house, on our remote gravel road (where the numbers are out of order - no kidding) without a phone for two and a half weeks. Even after we got it hooked up (I believe Christmas eve), it wasn't until April that I got the credits on my bill that they promised me for the numerous hassles and headaches. For that I had to involve the BBB and a local Fox news channel.
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