Quote:
Originally posted by eddycat2000
Why don't you forward this post to SOA, and then also send copies to your local dealers. We *know* what service should be...telling us doesn't further the cause. (Not that I mind hearing about it).
This is a relatively small forum and while I think you got shafted at your dealership, how can we help? But if you were to write SOA, they *can* and will take some steps to correct the situation. I've even seen franchises yanked for crap like that. (Well maybe that and the owner was snorting most of his profits so he couldn't pay his bills. )
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When I had my "Adventure" with the dealership, I did write to SOA. My favorite line in the letter that I wrote was, "I will stop short of accusing them of price gouging . . . oh, no I won't." My letter prompted a quick call offering to fix the "buzz" the car had developed while there (my guess is that they were none too careful with the exhaust while replacing the tranny mount), along with a reiteration that the price of the tranny fix was, indeed, standing at $4,600.00. A subsequent response from SOA was, "These are independent dealerships who set their own prices." So, my letter to SOA availed nothing more than "vent time." I'm sorry if I still sound bitter, but, I am.