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You need to remove the door liner: 5 screws, two at the front of the door, two in the armrest pocket under the felt, one under a plastic flap under the inside door handle. Then pull the panel outwards and the bottom and slide it upwards.
I suspect that either one of the linkages has come away from the lock or the motor has stopped in a half-open-half-closed position (this can be due to water inside the motor or bad contacts).
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