[Uncamitzi]

I have found in dealing with a number of dealership parts departments in my 30 some odd years of trying to do my own repairs on cars, that I am most always treaded with less "customer service" and more customer contempt. I have often wondered where they get these guys (and now gals, I said I was old)

They seem to know where every part in the warehouse is. They can look at a set of points and tell you what make, year and color the car is. But the conversation that they are having on the phone with joe's garage is so much more important than the customer that took the time to come in to the store that you feel like you're there to serve them a summons. As I've said before, I work in the hospitality business and this behavior is total mystifies me..... Any comments on the opposing side would be welcome. Beav?