Just a two cents worth interjection on my part, but as a person who has worked in business telecommunications for too many years, I'll just say there's NO EXCUSE for a business telephone to ring more than four times anywhere without a human answer, or at least an automated message answer; with the "machine" allowing the customer to re-direct the call, or leave a message in a "general" mail box.
If a message is left in a general mail box, that message should be later screened by a "receptionist" & redirected to the proper person or department for action. If no one takes action, & chooses to erase the message, it's grounds for divorce, at least from doing business with THAT particular company. My company would fire anyone who would not return a customer call within 24 hours. If the auto parts bid'ness is so good that it can afford to ignore customer's questions, maybe I should go to work for one. Sure... I'll be glad to loaf all the way to retirement!
Ron.
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Good s**t happened.  69 was worth the wait.
'92 stock semi-pristine ebony - 160K
'96 Grand Caravan - 240K
'01 Miata SE - 79K
'07 Chrysler Pacifica - 60k - future money pit.
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