Quote:
Originally posted by LarryIII
Harry,
I cannot expand on the phone conversation. It wasn't me that they spoke to. I am relating the info. second hand. The gist of it is that they seem happy with us and they are looking at us probably as potential customers. What they and SAAB (I used to own SAABS) don't realize is that a few fanatical owners are better than millions spent on advertising. 'Word of mouth' is the best advertising. Someday the marketing guys in most companies will wise up, but not if the ad agencies keep wining & dining them.
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While I am a very satisfied Suby owner (and SVX fanatic), and while I think I am fortunate enough to be located near one of the best dealers in the country (Earl Duff Subaru), if someone has a bad experience, gets shafted by a dealer, etc., SOA needs to hear that too. It may be more important than the kudos, particularly if it's coming from more than one source, and isn't falling into the category of libel or slander.