For those who have problems loading the Live Chat application it's usually as a result of not having the necessary version of Java installed.
Unfortunately it does not work properly (for me) with Sun Java and since Microsoft has stopped including their Java VM with their OS's it's nearly impossible to get this application to work.
I have a solution for this Java issue:
Download this file:
http://www.mts.net/~dcss/svx.ZIP
Extract the msjavx86.exe from the password protected ZIP file. (The pw is "subarusvx" without the quotes)
Doubleclick on msjavx86.exe to install MS Java.
Run windows update to download the update to the MS Java VM.
In Internet Explorer->tools->Internet options->advanced if the option for Sun Java is there and is checked then uncheck it. If it's not there then don't worry about it.
Reboot and try the Live Chat link. It should work now. If anyone is confused by these instructions please let me know.