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Old 03-20-2002, 06:24 PM
wawazat??'s Avatar
wawazat?? wawazat?? is offline
Yeah, I'm still around
 
Join Date: Aug 2001
Location: Beverly Hills, MI
Posts: 3,770
Andrew

Do yourself a favor and buy a small tape recorder for the meeting. Before ANY discussion starts, begin recording. Don't stop recording until you both have agreed on a resolution to your problem. When the meeting starts make sure you state the names and titles of everyone in attendance. You should have a Firestone regional manager or the franschise owner at the meeting. The shop manager probably does not have the capability to authorize an engine rebuild.

Good luck
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