Quote:
Originally posted by Green1995SVX
Many of those who have been around here for a while know of Jeff Hall's experiance with Mastro. Mastro's service department ruined his engine (do a search for the posts). Then, after a fairly nasty fax/letter was sent to them, they agreed to replace the engine for him.
Check out my license plate frame: 
http://www.subaru-svx.net/photos/fil...95SVX/5120.jpg
Mike
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I'm aware of the incident. Pete Mastro terminated the tech responsible and I believe they replaced the engine for free. As soon as Pete found out about it, action was taken. He actually replaced a service writer because people on NASIOC reported that he had a bad attitude! These guys respond to customer service issues in a big way. They're certainly not perfect but they make the extra effort.