[Beav]

Before you become too convinced that it someone's fault you might consider that chrome lugnuts have a tendency to bind up on lug studs. What happens is the chrome on the lugnut threads eventually flakes and lodges in the threads and the only way to remove it is to twist the stud in half. You'd be doing yourself a favor to take the remaining lugnuts and tap the open end of them on a clean piece of paper to see how much crap comes out of them. Also, any nut(s) you can't spin completely on to the stud is suspect.

Why is everyone so quick to blame the tech? Damn! It's not like this stuff can't happen for any other reason (like a 12 year old car with a gazillion miles on it, for starters.) Besides, who here is perfect? I can't count how many times I've rec'd the wrong order at a drive-up, bank errors, etc. Sorry, but too many people have jumped on this bandwagon of bs.