Allen
That was the best way to handle it. You did not lower yourself to their level (very low) and stayed civil. I would be very dissapointed as well. It may be a good thing though. Who knows what would have happened if they HAD serviced the car! With that kind of place, it could have been much worse. When I started to read this post, I was thinking that maybe they messed up the tranny when they flushed it. That has happened to some of the members here - tranny ok until they got it flushed. Then it went south. I will PM you with some ideas for you.