So...... A few weeks ago I stoped at *Lee Myles Transmissions*
www.leemyles.com And talked to the store owner ( Tim Cholewinski ) About doing a Trany Flush & filter changes.
We talked for 45 min or so about my car. He really liked it & I told him about the car,,, its limited production,,, the Net & the NW club.
He got it that im a bit leary of anything but TOP PROFESSIONAL care for my SVX. we talked about the Tranny heat porblems & I made sure to tell him about the recalled External Filter...
Well in the winter months they are only open Mon-Fri & I work those days, So i told him i would probably take the fri after next off work & have it done, As i just went over 52 k & allthough my tranny feels & acts new I want it to stay that way.
He assured me they would take Excellant care of my car & they where the place to go.....
So.......... Thursday I called & set an appointment for friday.I reminded him about the Recalled filter & was told NO PROBLEM come in at 10:00 am
Ok great.. So I show up friday & drop the car off with the store manager LES & ask ok about how long ? He says about an hour or so he is gonna get right on it. GREAT
I had my Ex meet me there with our Dogs & we took them to the park for a snow romp for a bit over an hour & then have her drop me back off.
Well my car is still on the lift but ok i want a coffee & can wait till they rap it up so i send her home. And then it begins
I walk in & les says to me ( did you're ride leave ? ) I say ya why are you not allmost done ? He tells me they took it out for a test drive & was doing the checkover list when an account customer came in & they pulled the machanic off my car to do there account customer so my car has not even been started on.
Ok well I'm not happy but I am allready off work & there... So how long now ? 30 -45 min he tells me. Grrrr.. ( put on fake smile) ok well did you find the External Filter ? Well lets go look... we go out to the lift & look & find it.. Hmmmm he goes i dont know if i have that here.. So he sends Tim to Shucks ( I allso hear him on the phone telling the boss to get the Internal filter & gasket kit becuase apparantly they dont have that either.
Ok so now im geting a little more unhappy but i want them to treat my car with respect so i continue to do the same with them.
Well it turns out Shucks dosnt have it ( well i tell him it was a recall part not a stock part so I'm not surprised Call Cater Subaru I tell him ) He does & they dont have one either will take 5 days to get it.
Ok now I'm HOT... Please put my car down It makes NO sense to do the flush without changing that filter.
As i am getting ready to leave he starts tryn to make another app. to come back. At that point i turn to him & say ,,,look.. I dont wanna sound like a dick BUT I couldnt be more dissapointed with my service here..
At this point I had stopped in 2 weeks ago in person To see about haveing service done here & was told no problem.
I made an appointment ( reminding them of the filter AGAIN at that time ) & was ontime. Then my car gets bumped .. I dont think thats good bissness but hey things happen But then to find that you didnt even check to make sure you had what you needed to do the job on a rare car you KNEW was commen in After I took a day off to have you do it Is Horrendus customer service.. he says maybe we can give you a discount .. At this point it is taking all I got not to Explode & stay civil, So I turn to him & say I think you should save the $15 & not order the filter as I dont think I can trust my car to you're care & HAVE A NICE DAY !
So.... I left without throwing a temper tantrum but Was Furious the level of service blowing my mind.. I tryd to reach customer service through there website but cant get past the main page... I thought by today i would calm down but im still fairly pissed.
I didn't find out what kind of discount he had in mind but it would have to be close to a comp for me to be happy again..
Oh & working in the casino I will be telling any-one who will listen about my service there ( you know what they say, do a great job & the customer tells a few friends do a BAD job & the customer will tell EVERY-ONE !!!)
So.. as the title said now I must vent & I have. So the mods can move this or delete it but I had to get that out..:mad