[intellibomb]

Why whine about it? He shouldn't have run off the road in the first place, of course something is going to get broken. He's lucky it wasn't more.

not whining, just venting. yes, i DID go off the road. . . . INTO SAND.
it most definitely was not the sand that broke my suspension

No, get the money first, THEN go out and weld it and be done with it.

that is what i was thinking,,, cuz if i get a whole new strut i will have one new strut and 3 OE struts,,,

Get a Subaru dealership or good mechanic to give you a comprehensive, written estimate for restoring to car to "pre-tow" condition; if you can get them to state that the damage was apparently a consequence of the tow and not the accident, so much the better.

Now, the dilemma you face is, you've got a tow-truck driver whose competence would probably be backed-up by the police officer on the scene, should the matter come down to some legal proceeding. And to add insult to injury, you "owe" them $220. I mean, it certainly can't hurt to run this by an attorney (unless you're paying for the consult), but honestly, if you can present the repair estimate to the towing outfit, make legal action noises and persuade them to call it even, you'll be doing well. It's a no-win situation. Good luck.

i agree... i am going to the local subaru dealer today to get the estimate, and im confident they will notice that the breakage was not a normal operating incident.
it does suck though.

And I think you have to realize that the driver is human too.

All I'm trying to say is, if you want them to fix it, that's fine, just show a little respect. Calling the driver a redneck and what-not is extremely immature and will not get you anywhere.

Did you even try calling the company yet? Did you explain the damages to them calmly and professionally? I'm sure that if you did, the driver would feel just as bad about the whole thing as you do.

Try to work with people, not against them

i agree about showing respect and whatnot, and take note that the venting that i leave here is more for VENTING and not how i am actually handling the situation. abouty the driver feeling bad about it, not likely. i have dealt with this company (a one truck company, driver/owner) before and he IS a redneck, and he DOESNT care. i had a 1990 honda prelude that got towed and subsequently impounded (MY BAD, parked in the wrong spot ) but, after TWO WEEKS of struggling just to GET TO MY CAR IN THE IMPOUND (they made me jump through that many hoops DAMN THEM) i got to my car..... only to find it TOTALLED. CRUNCHED. it was plowed by a SNOWPLOW! there was no snow where i was parked! i told em to forget it, and they were trying to charge me some $4000 fees etc. after two years legal battle i got that off my credit record, but no recourse for my totalled car.

and now this.

when i told him to hook it to the frame he said"I didn't park it here" refering to the location of the stuck truck

yeah, when i nicely suggested he should use the tow hooks because thats what they are there for, he said, "maybe next time you shouldnt go off the road"
WTF? no **** sherlock, it was not my intention to go off the road. but that is not his job, to damage my car! his job is to get my car back on the road. when the tow does considerably more damage than getting the car stuck, there is a problem. correct me if im wrong, but they are called "tow hooks" and not "METAL BRACKETS HOOKED TO FRAMED DESIGNED TO BE IGNORED WHILST BEING TOWED"

why didn't you call AAA while you were waiting the 2 1/2 hours?

ahh... i did. but i was up in the mountains, and the nearest AAA tow co was far far away... and redneck inc was right down the road.
the AAA guys never made it, and the cop INSISTED WITH HIS AUTHORITAY that it get towed NOW, and not wait for my tow co.

the f-ed part is this towing company has a monopoly for the entire mountain pass. i talked to BIG O about it, and they said they have seen this company bring them cars they towed for repairs... one case (a honda civic) they pulled the wheel tow gig, .... AND RIPPED THE ENTIRE HUB OFF THE CAR. yeah.

I think in this case too, Intellibomb should be able to claim from the insurance of the towing company. This should be the first option to pursue. Maybe the system is different in the US, but over here, the insurance company would send their own assessor to inspect the damage to the car. Then they would authorise the dealer to do the repair and charge it to them.

i am in the process of trying that...
they are attempting to give me the runaround.


i have compiled a formal demand letter,
and if i do not get a reolution over the phone i am going to send the letter (via certified mail) to em and will see them in court.

thanks for all your inputs folks.

i think im gonna get a winch and install it inside my front bumper