Any time that I have had problems, I have called and asked for Trish. If she was not available, anyone that they transferred me to was very helpful. I tried ordering the same part at the same time from both of the parts.com people, and they arrived within one day of each other. One came mail, the other came Fedex. The mail came the day before the other.
The dealership number is 253-473-6200 and you need to ask for Trish. It may be a long distance call, but I have had much better results. You don't just get a recording.
Good luck.
|