SOA was no help when I complained that the dealership here wanted 4,600.00 for a Subaru Reman transmission when everyone else in the country was charging around 3,000.00 (Even a price from Hawaii was only 2,700.00).
They explained that dealerships are "Independently Owned" and they had no control over them. To their credit, they DID contact the dealership to inform them that there was a problem, and the dealership got back with me and offered to fix another "minor" problem that they'd overlooked while the car was in for service, BUT, I told them I was taking my care elsewhere.
Try emailing from the SOA site. That's how I received my response. Good luck.
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