Well the live chat option from the web is a JAVA applet. If you are only getting a gray square, I am guessing that you either have JAVA applets turned off, or you have an older client that does not support that feature. May I suggest getting mirc or virc to accomplish the task of getting into the chat room? Its a little more complicated, but well worth it. I will see if I can make a bit of time to author a turtorial on how to get, install, and configure such IRC client software. Right now unfortunatley, time is a bit limited and I must be off. Good luck!