[Tim]

Did you buy a replacement plan? I am pretty sure that is the only thing offered for the xbox.

If it is under 1 year, it still will be replaced by best buy and can be replaced an unlimited amount of times if it failed. After the 1 year manufacturer's warranty, making a claim will fulfill the plan. The person you were dealing with must have been mistaken. Don't waste your time sending it to Microsoft. The purpose of the replacement plan is to prevent you from needing to do that.