I personally don’t believe that you will have to fight anything. The owner of the dealer was very courteous and understanding. But here is a list of events as I can remember them. He said that he does not think that it is necessary to take notes on conversations because if we can’t trust the dealer, he would rather us bring it elsewhere. I told him at that point that right now, I have no faith in this dealer.

1. Car Stalled on I-55 on FRI
2. AAA Towed to Webster Groves Subaru Isuzu Suzuki
3. I went back to try to get running in the AM on SAT and tried the following
a. Checked Fuses
b. Couldn’t get off fuel lines but tried.
4. You went back to try to get it running in the PM on SUN and tried the following:
a. Checked all Fuses
b. Sprayed Ether in the Air box to see if there was spark.
c. Unhooked fuel-lines to check if there was pressure.
5. Here is a different list of things told between Mon and Tues:
a. Called, he said that they were checking the resistance along the wiring to the fuel pump: said it was very high and constantly changing.
b. I told him how I fixed the wiring under the seats for the corrosion problems and Neil said that he would have them look into it.
c. Called back and he said that they currently had the seats out and that they were testing the wiring.(Note: The wiring under the seats is also under the carpet which requires the removal of both seats, the center console and the door steps.)
d. I called and said asked if any further progress had been made since we had still not received an estimate. He said that they found a burned harness above the fuel pump and that they were in the process of repairing the wiring. He said that he would call me back that day by 4:00; I ended up calling them at about 4:45. He said that it was up and running but he wanted to run more tests the following day.
6. I went into the dealer, and picked up my car that following night and it drove fine.
7. Following morning I went in to settle up and here is a list of events:
a. Received my first ticket, was not clear of the work preformed for $300. I asked him what was done and how this added up to $300, he seemed shocked that I was disputing the ticket at all. He said,”Research has to be done to find the problem; you don’t think I have a Crystal Ball do you?” I said that I didn’t say that no research was done; I just asked to find out what happened in those 3hrs and what was done.
b. I asked for a more detailed ticket. He said that it might take him 15-20min and then proceeded to assist other customers before re-writing my ticket.
c. Received 2nd Ticket: It listed several things; I can’t remember all of them. The one that struck me the most was the seats. I asked him if he was sure that the seats were removed and he assured me that they were.
d. I asked Neil to look at them with me and show that he removed them. I showed him that crumbs, change and a pen were still wedged between the seats and the carpet, some even covering the bolts. He proceeded to tell me that when using air tools, they could have blown the crumbs there and that I brought my car there to be fixed, not cleaned. He told me that they put everything back as it was so not to disturb the customer’s belongings.
e. I asked to speak to the mechanic that worked on my car, Neil told me that he would go and get him. He came back and told me that the steering column had to be removed to get to the ECM. (Note: the ECM is in the driver’s foot well and the steering column need not be removed, if he wanted to remove the lower escaine panel for more room then it was held in by 3 Phillips screws) I asked for the mechanic and he said that he was busy with an engine repair.
f. I asked to see the connection that was made; he said that it would require time removing the seat again. I noticed that the seat wasn’t even latched into place and lifted up a side clearly displaying the wiring that had been done, 1 clipped wire and a butt-connecter crimped into position. Copper could still be seen on one side of the connector.
g. At this point I stated that the ticket clearly stated things that were not done and that I needed to keep it to prove that it ever existed. He would not let me have the ticket and that there was no dispute until I paid the $300, he was keeping my car. I said that I believed that he was taking advantage of the fact that my car was 130 miles from me and there was no way for me to check on it. He told me, “If I wanted to take advantage of you, I would have sold you a $1,000 fuel pump.”
h. I told him that I had my car towed 80 miles to this dealer because I though that they were a trustworthy and professional dealer. So far I had only received disrespect and lies from Neil. I mentioned things such as the “Crystal Ball” comment and the potato chips on seats that had never been removed. I asked for a telephone.
i. I called you from the showroom.
j. Talked to the owner and told him the above. He told me that he would call you and that I was free to take my car back. The dispute would be resolved later.

There are some things that I know I am forgetting. All in all I cannot express how Neil lied to me, disrespected me and in my opinion he took advantage of me.

Love you dad, hope this helps.

Todd