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Do you get a voice recording? Error 678?
Can you dial the access number using your telephone? If not the call us so we can submit a ticket and resolve the problem (no charge). You may even talk to me!
Try using Hyperterminal to connect to the local access number. Start-->programs-->accessories-->communications-->hyperterminal
You don't really want to call for support if you can call the access number with your telephone. They will charge you $17 to tell you your modem could be dead. The best thing to do if you need to call in for tech is to call combined billing at 1-888-288-9050 (you must use AT&T local/long distance) and request to be switched to the AT&T Internet Preferred Customer Plan for $11.95/month which includes unlimited Internet access and free tech support.
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