SubaruParts.com
 

Have they done away with the 'talk to Scott' feature altogether?

Re: SubaruParts.com
 

Maybe just while I have an order outstanding. I placed an order on the third and haven't received a shipping confirmation yet. I expect he's hiding. :D

I guess you are referring to C. Scott Williams (scott@subaruparts.com). I asked a question about my previous order, and never got a reply, but then I got a message that it was being shipped by Airborne, and I got it now. Maybe he's on Spring Break, or vacation, anyway. I put in another order yesterday, and got the confirmation/tracking number soon afterwards (same day).

Have had an order in for about 6 weeks... Still waiting.

they are usually pretty efficient.
 

i have to hold sometimes when i call but i always eventually get scott. sorry you guys are having so much trouble. :(

The service seems to be very hit and miss there. I have had bad and good experiences recently. Right now, I have an order that I placed on Tuesday, and the status of my shipment is:

"Your order is pending in our queue, but has not yet been processed"

Blah. I was hoping to get that order by this weekend, because it was all in-stock items and I paid extra for next day shipping.

You can't argue with the prices, though.

Anyone know anything about when they might have the SVX remotes back in stock?

Re: they are usually pretty efficient.
 

I don't call any more. I like the simplicity of online ordering. After all, they've gone to all the trouble and expense to make it simple (Thanks Ryan). BUT, unfortunately it doesn't speed up the route from the warehouse to their shipping dock.

Again, my order was placed on the 3rd. It has now been ten days. My status is (paraphrased), "Should be in from the warehouse any day now" -- I just can't believe that a tranny dipstick and some rear center panel gaskets would have to be ordered from Japan. Ten days is plenty of time to get stuff in, even if it had to come from the Atlanta warehouse. Good thing it wasn't a critical part. Of course, if it had been critical, I probably would've called Scott directly.

I still support these guys. I think they're the best, but, I'll keep preaching "drop ship" until they put me in my grave. The "squeaky wheel" and all that jazz. :D

no doubt randy.
 

i did find out that if you push scott a little he will sometimes throw in next day shipping just to get the business. so sometimes it pays to call.

dipstick.....i just cant go there with you today randy. :)

Happiness!
 

Although my order somehow never seemed to make it out of the "queue", it did arrive yesterday. :D :D :D

I'm off today and heading up to Octagon Spares in PA to take a look at used SVX and Impreza parts. I have a long list... if they have any of the frequently requested small items (ashtray, visors, sunroof liner, trunk lifts, etc.) I will buy them and make them available here.

Re: Happiness!
 

I wish you'd wait a couple weeks till when im home on spring break :) I could meet you over at octagon. At any rate, let me know what they have.

-Mike

Re: Happiness!
 

You might wanna pick up some dropping resistors and ABS relays too, just in case. :D

Parts and stuff
 

Hey guys I had a very quick response from Liberty Subaru and found them to be cheaper than subaruparts.com. I have had a difficult time getting responses from subaruparts.com and have given up on them.

Rufus and Mike, check out F&S Autoparts in CT. They specialize in Subaru dismantling and have a bunch of SVX's on their lot. Their website even lets you pull up details of available parts by car with costs. VERY COOL! Sorry, but I can't remember the URL.

News about subaruparts.com and Octagon
 

First of all, Scott is gone. I called to ask for him yesterday, because as I was starting to install some of the suspension pieces I bought for my Impreza, I discovered that the lateral link he sent me was the wrong one (damn 2wd Imprezas are almost as step-childed as the SVX) :mad:

I talked to a guy named Duane, who is apparently taking over the internet sales department. He was pretty helpful, and I'll let you know how everything goes as far as getting the part swap taken care of. If you have an order in with them right now, I would probably give Duane a call just to make sure it hasn't been lost in the changeover.

Octagon was a pretty cool place, and the guy I talked to (Cory) had a lot of advice, and parts, at least for my Impreza. He is not a big SVX fan, though, but I tried not to hold that against him personally :D

No-go on most of the SVX stuff I checked on. They did have an A/C compressor, which I am probably going to order on Monday. He also had hood and trunk lifts, but was not sure on the condition, so I didn't buy them.

They have some really cool cars for sale there, too. I looked at and sat in a Maserati 3500GT that was beautiful (except for a really bad quality paint job). I think I want it :D :D :D You can check out their selection at www.octagonauto.com

scotty
 

I've been meaning to post something but due to the circumstances I will describe below I have not had the time.

C. Scott Williams no longer works for Subaruparts.com/Tacoma Subaru Nissan. He quit of his own accord. However this does not mean the death of Subaruparts.com. Right now we are trying to play catch-up in taking care of our our customers previously handled by Scott and I have been told that a replacement will be hired to fill Scott's position. Currently Duane is answering most of the calls. He knows plenty about Subaru's, and almost nothing about where your package is -- He runs the back counter/wholesale division. Just about everyone else in parts is answering the requests we get via email. I personally have been taking care of several customers who seem to have been stuck in limbo.

All in all things should get better. If anything Scott leaving has resulted in the whole parts dept having to coordinate in handling internet orders which will almost gurantee a better experience in the long run (as opposed to the single man operaion which could not handle the volume).

- Ryan

Good work
 

Ryan. You are right the change may be for the better, no reflection on Scott, a good guy. My brother recently left the job he was in for years, they had to take on two people to replace him!

Often the pressure and the workload is not apparent higher up the chain. Keep it up, I will be looking for some service items from you shortly.

Joe